4. Case studies


Group work and plenary session


Dealing with consumer

rights Getting to know each other from supporting institutions


Supplement “Consumer Rights Case Studies”



45 minutes

6 groups are formed. Each group receives a case study from the “Consumer rights case studies” supplement

. The participants exchange views on the questions and write down their findings. After 10 minutes, the participants return to the plenum.

Each group now presents their case and the solutions they found. The trainer fills in any missing points.

The supporting institutions are recorded on a flip chart.

After all cases have been discussed, all participants receive the supplement “Solution to case studies of consumer rights”.

Annex “Consumer rights case studies”

Annex “Solution Consumer Rights Case Study ”